Configurations > Worklog Management > Worklog Types
Worklogs is a way to register and possibly charge Agent work time that is put into solving the issue on a Ticket. In a worklog you store all information about the work, e g hourly rate, duration time, additional charges and discounts.
In this function you configure different types of worklogs that should be used in the system. All worklog types has a set of standard properties, Worklog Types can be added in a hierarchical structure with parent and sub types. The types inherits properties from parent types and you can specify own new properties, see below.
When managing Worklogs they can be filtered by worklog type.
To define a Worklog Type you enter Name, Description and select an icon for the type. Name and Description are localized, translatable items.
You can add user defined properties to the Worklog Type. Select Edit Properties in menu rightmost on row. In this menu you also find item for Edit, Activate/Deactivate, Add Subtype and Delete.
Each Type has an own sets of standard properties. When creating a new type on the basis of an already existing, the new will inherit all the properties from its ancestors. You can customize the types by changing editing standard properties and/or add your own field using the Formbuilder.
Customize a standard field by double clicking on the field and the Edit Property dialog will show. All options are not available on every standard field. For instance is the Name property so essential that it can never be hidden.
•Hide field -either hide the field when item is created.
•Show in info panel - make it show in side panel (left hand side in AP, right in SSP).
•Entity – The field is a dropdown list and here you choose what list of values to show.
•Add dependent field – In Formbuilder topic