Configurations > User & Permission Management > Roles
NSP has different types of users including: Administrators, Agents, End Users and Super Administrators. All of these users have different tasks to perform, and then have been assigned different access permissions based on roles. The resulting permission for a user is a merge of permissions based on all the roles the user is added to, and all roles assigned to Permission Scopes user is a member of. If a permission is assigned to at least one of those roles, this permission will be assigned to the user.
Note that for Super Administrator roles fully permissions are always automatically assigned. For users assigned to this role system never check permission settings and settings then have no effect. Super Administrator permissions cannot be restricted.
Roles can be created in a hierarchic structure. If a user is member of a role he will also inherit all permissions from sub roles to this role.
In this function is displayed the structure of all roles in the system. From links rightmost on each row you can Add, View, Edit and Delete roles. The basic roles cannot be edited or deleted.
Here is a list of existing basic Roles in NSP base system. System roles cannot be deleted:
•Administrator
o Admin
•Agent
o GlobalAgent
o Servicedesk
o Backoffice
o 3rd Line Support
•End User
o End User
o PowerUserRole
•Super Administrator
o SuperAdmin
Add role
To add a new custom Role in NSP, you use Add Role button. When you click this button, New Role form is displayed. This form contains of three fields:
•Parent role: From dropdown list choose parent role. Mandatory field. NOTE: You cannot add new custom Super Administrator role.
•Name: Enter name of the role you want to add. Mandatory field.
•Description: Add description of the role that describes the overall functionality of the role.
Same form is used to Edit the role.
You can add new role also by select link Add rightmost on row in the role list. The selected role will then be pre-defined as Parent Role in the New Role form.