Knowledge Base - Article Form

Article Form is a detailed view of an Article. It will contain all properties, comments, associations with other articles, tickets and configuration items, attachments, changes history (lifecycle tracking) and audit history. This view is also used to edit an Article.

Article Form

The Article form consists of four main areas:

•   Article Form Header: Shows Name (1),  Tags (2) and Article actions (3)

•   Left panel: General Article information, rating and version information, common for all Article Types (4).

•   Right panel (5): Article information grouped in a tabbed user interface (8). For detail description of the tabs, see Article Form tabs.

•   Article Form Footer (6): Contains the Status dropdown, used to change Article Status.

In upper right corner of article form are Document templates, Favorite, Mail, Info, Refresh, Edit and Delete buttons. 

•  SMS template: Send selected SMS text message to selected user information from selected article by using a sms text template.

•  Document template: Export information from selected article to a document by using a document template.

•  Favorite: Mark/unmark Article as Favorite.

•  Email Message: Send Article via email. A popup is opened where you can enter recipients and add a message text. You can select Groups as recipient, mail will then be sent to all members of the groups, or you can select recipients individually (or a combination of groups and users). All recipients is set as BCC, this means that a single person that receive the email never can see which the other recipients are.

•  Info: Help information about Article form.

•  Refresh: Refresh Article form.

•  Edit: Edit Article.

•  Delete: Delete Article. If article has attachments, or link to other article, CI or ticket it is not permitted to delete it.

Depending on Article status, Article Form has different possibilities. Actions and tabs have different behavior, and different options and functionalities are enabled.