This tab displays CI attached to the ticket.
In the list you can view details and edit a CI by click the CI row. The CI form will then be opened in a new tab.
Rightmost on row there is an action link to remove the connection (Remove link).
Note: To a ticket of type Request or Incident normally only one CI could be attached at the same time. To Problem and Change tickets several CIs could be attached. This limitation is a system setting and could have been changed for different ticket types by system administrator.
To attach a CI to the ticket click Link CI button. Button is visible only if it is possible to add a link.
The popup form opened contains CIs you have permission to link. If needed, use search function to find correct CI. Enable checkbox to the left and Save.
If you want to configure the table view, you can do within the system view, for more information read: System entity views.|topic=System entity views;document=Documents\Eng_Entities.docx