According to GDPR there is a duty to inform system users that personal data is stored and how it is used. For this purpose you can make an “agreement” with the user that he/she has to approve before being allowed to move on in the system. You can add agreements on different levels.
•General Agreement - when logging in. This agreement is mandatory and cannot be disabled.
•Enable form level agreement – before a dialog is shown. This can be useful for instance when a new account is registered. Optional.
•Enable field level agreement – when the field is mark for data input. For instance if a field for social security number is put on a form somewhere. Optional. If you choose this setting icons will be shown on Ticket fields that are set as personal.
Mark what levels you want to use and enter the texts here: Agent portal > Configurations > GDPR Management > GDPR Agreement Settings.
First time a user logs in to NSP he/she has to approve the agreement. Agreement is shown in a text box on Self Service Portal and user has to confirm it before being allowed to move into the system. For Form level and Field level agreements user in similar way has to approve agreement first time he/she submits a ticket.
In forms to edit agreement texts there is a checkbox, Revoke existing agreement after save, to revoke the existing agreement. The checkbox shall be enabled when you save changes in the agreement texts that needs to be approved by the users. If it is enabled all users again has to confirm the agreement next time they log in (or submit a ticket) to be able to use the system. This is valid for all agreement levels, General, Form level and Field level.