SLA/OLA
The time in SLA / OLA is usually counted from the moment when a case is created. With the new function "reset timer", the time has been reset and it starts counting down from the moment when the condition for that SLA has been met.
Read more: SLA/OLA conditions
Customer Change Notes 10.7.6.7900.1
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Nilex Ticket ID |
Description |
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Performance/ improvements in Entity Editor - Import CSV file |
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REQ0008225 |
SSP ticket - improvements for download attachments |
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Nilex Ticket ID |
Description |
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SLA Reset Timer |
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Nilex Ticket ID |
Description |
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REQ0008306 |
Login configuration: Problem with edit duplicate providers solved |