In Entity Actions tab you can customize which parts of the Self Service Portal should be visible for the users. You can set permission for a role to get access to Ticket List, Submit Ticket, Knowledge Base, Service Catalog and Billboard.
Entity Actions permissions
CI
•Show on SSP: Show/Hide menu item Assets on SSP home page.
Tickets
•Show on SSP: Show/Hide menu item My Tickets and widget My Tickets on SSP home page.
•SSP – Show Submit Ticket on SSP: Show/Hide menu item Submit Ticket and button Submit Ticket in My Tickets widget on SSP home page.
•SSP – Show Worklog tab for tickets on SSP: Show/Hide tab Worklogs in SSP Ticket form. If enabled, user has permissions to view list of worklogs connected to ticket.
•SSP CI Tab: Show/Hide tab CIS in SSP Ticket form. If enabled, user has permissions to view list of CIs connected to ticket.
Knowledge Base
•Show on SSP: Show/Hide menu item Knowledge Base and widget Knowledge Base on SSP home page.
•SSP - KB Search in Submit Ticket form: Enable/Disable Knowledge Base search function in Submit Ticket page. If this is enabled can end user enable/disable the search function in SSP Settings.
Service Item
•Show on SSP: Show/Hide menu item Service Catalog and widget Service Catalog on SSP home page.
Service Order
•Show on SSP: Show/Hide menu item Orders on SSP home page.
•Shopping cart: Show/Hide item Cart on SSP home page (top menu). Enable/Disable Add to cart button on Service item order page.
Billboard
•Show on SSP: Show/Hide menu item Billboard and widget Billboard on SSP home page.