Several news and changes concerning how you log on to NSP can be found in this version.
•NSP now contains a separate web server, which handles all various types of login, both login methods and login to different portals, Agent Portal, Self Service Portal and mobile app.
•New possibility to set up External validation on login. The following protocols are available:
o OpenID Connect
o WS-Federation (SSO)
o SAML2 (SSO)
Note! For External validation to be available in NSP, the IIS Bindings for the NSP Authentication Server requires HTTPS as selected network protocol.
•Which login methods to be available for the users on the login screen, is finally configured in the program settings, see External Login Methods.
•Old SSO functionality with SSO agents on every client computer has been removed. Instead you need to set up an server for an external provider, either WS-Federation and SAMLv2 protocols. LDAP set up for import from AD contains new part for WS-Federation identity mapping, see LDAP Server Job setting.
Note! The settings that was possible to do in earlier version of NSP, when using the SSO agent, are not possible to implement with a true SSO server. These can therefore not be used from this version.
•Under the upper right hand corner Profile picture button you find Login Details. Here users can see which login methods are enabled in configuration and their own Login history.
•Also in Self Service Portal a new Login Details function is added. End users can see which login methods are enabled in configuration.
In Global Configurations, section Template Tags, a new standard tag is inserted. AuthServerUrl shall have value that is url to new NSP Authentication Server of the NSP installation. You need to update the tag with your NSP Authentication Server url, otherwise Change/Create Password links in email will not work.
In Text Templates that contains Change Password link the old SystemURL tag is replaced by AuthServerUrl.
Some text editor fields you now can resize by drag lower right corner of the field. This is implemented e g in Knowledge Base when add edit article text. If field has an arrow symbol in lower right corner you can drag from this point to make the field higher.
New section in Agent Portal Configuration where you can enter your Google Maps API key. Read more about using Google Maps in section Google Maps API Key.
In a new tab when handling Social Media Management Sources lets you create filters that singles out what content will be gathered from social media site. To these filters you can also set “Tags” that will mark the items that are singled out. The filter shown below will find all posts, reviews, messages and comments that contain the word “computer”. Then you can see that
This is done by adding words in the form of “Tags”. These tags can then viewed and edited by agent to SMM review.
Facebook only allows a limited amount of request per day and Source. If the limit is reach, no more FB-object can be retrieved and regrettably no information about this is sent. In order to keep track of your usage in regards to the max limit you can follow the development in the Source column Usage percentage.
If this number gets close to 100%, use the settings to limit the sync time (under Handle content).
