Agent portal
New option added – Export information from selected article to a document by using a document template.
Read more: Knowledgebase article form
An improvement has been made to the category popup, so it now shows the categories and when selecting a category in the popup, you can now directly see opened tickets in that category.
Read more: Ticket – category popup
Displaying info panels in Dashboard has been enhanced with possibility to display popup forms while mouse over or click on a Subject or Requester column.
Read more: User settings – info panel
User profile page has been enhanced with one new tab Stand-in users. This option allows you to choose a user who will do your jobs for you, if you are not available. Section is based on two groups - My stand-in users (all users who are replacing me) and Me as stand-in user (all users who I am replacing).
Read more: Stand-in users
New option added on the ticket type Change. With this new trigger you can create a new incident and connect it to the original ticket.
Read more: Quicksteps
Function has been improved within Order list view. The list contains now switcher between Orders, Ordered services, Pending your approvals and All pending approvals.
Read more: Order management
Nilex Client is the new name for the NSP CTI Client. Within the Nilex Client App, the possibility of auto start has been added if the user has saved the user name and password.
Ticket status widget shows in graph all tickets statuses which are currently visible in selected list. By clicking on the selected status, the list will be filtered and will show only tickets that have the selected status.
Read more: Ticket list
Configuration
Paging functionality has been improved. Now you can select you can select the number of rows to display per page (5, 10, 15, 20, 50, 100, 150, 200). Default page size is 20.
Read more: Paging
Added option - Show by default on calendars, where admin can set up some type as preselected for all users. This applies only in case that user has not configured his own calendar settings.
Read more: Calendar settings
Read more: Entity properties and settings
Within NSP, a new email outbox mechanism has been made. IT allows control of sent emails. Any message sent via any email provider will be recorded in the Nilex database. NSP will try to deliver each email directly to the recipient and if an error occurs, the system will save the email in the database and will try to resend it again.
Read more: Email configurations
The export templates function has been enhanced with the ability to define tags for root and child entity type, for example you can export Cis from all tickets that are related to a specific CI.
Read more: Add/Edit export template
Read more: Add/Edit document template
Adding new/editing existing lifecycle stage has been improved with option to mark functional/ descriptive status of stage name – As inactive.
Read more: Add/Edit Lifecycle stages
Within Business rules, new function is created. Entity jobs represents all created entity scheduled jobs. On this page, you can create, edit, activate or deactivate and delete Entity Jobs.
New key in added in app.globalsetting which enables mapping fields from end user to the fields with the SysPerson prefix.
Read more: Entity editor map fields
Self Service Portal
NSP Self Service Portal has been improved with one new function – Contracts. This function enables view of all contracts connected to the logged user, whether the user is registered as Contract Owner or Contract Approver. This function is by default available on Self Service Portal. If you don’t want the contracts to be visible on the SSP, you can adjust the permissions within the Roles and permissions section.
Read more: SSP Contracts
Within my tickets dropdown menu, two new views have been added – My opened CC tickets and My closed CC tickets. Refers to all opened/ closed tickets where logged in user is marked in cc field (copy) on ticket.
Read more: My tickets
Microsoft Teams
Teams is implemented in NSP and approvement by Microsoft is pending. NSP customers will be informed when it's published on market place.
NSP system
XSS Protect enables analyzing all saved content in DB and if registers some dangerous XSS code for attack, NSP will process XSS function and tags will be stripped from html. XSS Protect is disabled by default and customers need to enable XSS Protect inside localSite.config. This function must be enabled for all sites to work, NSP.REST API, NSP.WEB. SSP, NNSIntegration and Maintenance Host.
Read more: System security
Customer Change Notes 10.7.7.6100.1
|
Nilex Ticket ID |
Description |
|
REQ0008855, REQ0009184 |
XSS Protect - Protection against Cross-site Scripting |
|
REQ0008924, REQ0008840, REQ0008843, REQ0008923 |
CMDB - Optimization of loading time for open CI |
|
|
Document Templates on ticket Entity - Format problem with ticket description improved |
|
REQ0009122 |
Dashboard graphs and loading tickets in dashboard -> 'Mine' and 'Group' are no longer connected to active system views for Base Entity 'Assigned to me' and 'In my group'. |
|
REQ0008825, CHG0000026 |
Tasks: Protected System field 'Owner' is replaced with field 'Owner - Agent' on entity Task |
|
Nilex Ticket ID |
Description |
|
REQ0009013 |
CI List: Possibility to show more than 100 rows in CMDB list |
|
REQ0007746 |
Views/grids - total count of items should always been shown |
|
REQ0007228 |
Knowledgebase: Possible to print Articles with Document templates |
|
REQ0008439 |
More logging for when creating tickets on SSP when no customer/User is set on tickets |
|
Nilex Ticket ID |
Description |
|
|
System settings |
|
REQ0008619, REQ0008950 |
API: There was an error on call getentitylistbyquery for "Announcements" |
|
REQ0008898 |
NSP crashed when the browser had been redirected to localhost:1800 |
|
REQ0009070, REQ0008977, REQ0008035 |
New Enduser / New Agent - Date/Time format will be applied by system settings after login, but will not be applied directly on user profile settings |
|
REQ0008805 |
Entity editor - Import with csv file into ticket entity - problem with custom defined combobox |
|
REQ0008804 |
Ticket Import: Agent could be set automatically as assignee on tickets that was imported from CSV file |
|
REQ0003546, REQ0003618, REQ0006656, REQ0007766 |
Email/URL addresses surrounded by tags <....> in outgoing/received mails can be replaced by [...] , on incoming mails the replacement depends on mail format (Plain text, RTF or HTML) |
|
REQ0008852 |
SMM message: Danish letters did not resolve properly in messages |
|
REQ0009068 |
Report templates: It was not possible to add a report template without setting a date filter |
|
REQ0008985, REQ0009261, REQ0009227, REQ0008982 |
LDAP: Settings for scheduling of LDAP sync job could not be saved |
|
|
Agent portal Tickets/ Tasks |
|
REQ0008837, REQ0009058, REQ0009199 |
Ticket - assignee pop up dialog - initial count of agents per group was wrong |
|
REQ0008824 |
Reported by: If the users last name is missing only first name will be loaded/saved on ticket |
|
REQ0008882, REQ0008808 |
Dashboard: Widgets was not always shown in Dashboard in Edge & Internet Explorer |
|
REQ0008714 |
Dashboard - Multi Update checkboxes were not reloaded when switching between widgets |
|
REQ0008696 |
Ticket Multi update in views: The selector was not restarted after submit |
|
REQ0005072 |
Tickets: Sometimes error message appeared while saving a ticket: Could not execute update query |
|
REQ0008714 |
Dashboard - Multi Update - checkboxes were not reloaded when switching between "My" & "Groups" |
|
REQ0009020 |
Expand all and collapse all did not work in Ticket Notification History |
|
REQ0006308, REQ0005830 |
View My tickets could load wrong tickets for users |
|
REQ0009024 |
Categories were not shown in pop up if there was a space after each category name |
|
REQ0007374, REQ0007543 |
Linked ticket count was not updated correct in views |
|
REQ0008953 |
Permission to assign agent on ticket did not work properly |
|
REQ0008315, REQ0008919 |
Wrong user could be set as creator on a new ticket |
|
REQ0008695, REQ0008652, REQ0008919 |
Wrong agent could be logged in ticket history |
|
REQ0009021 |
It was not possible to edit tree view field in entity form |
|
REQ0008806, REQ0008954 |
Tasks: Autocomplete did not work on the approval field |
|
REQ0008043, REQ0008561 |
Entity Link in notification for Task did not work for assignee |
|
REQ0009134 |
Calendar: Shared calendars were not selectable in ticket calendar on a ticket |
|
REQ0009193 |
Calendar: In Calendar view Personal Availability breaks were shown even you had deactivated breaks in default work schema |
|
REQ0009253 |
Ticket history: Saved values from multiselect field was saved as ID's in ticket history if more than one value was added |
|
REQ0009202 |
There was no sort order in dropdown list for tags in tickets comment field and in Direct mail |
|
REQ0009117 |
Ticket: Tab Requester and Organization - Displaying tickets in each list are applied by agents permissions giving by roles |
|
REQ0009307 |
Ticket Multi Update - Ticket source was changed from any to system |
|
REQ0009254 |
Views - filter condition on requester field type radio button failed and view remained empty |
|
REQ0007933, REQ0007794, REQ0008232, REQ0009011, REQ0009206 |
Indexed search: It was not possible to search more than once in the search pop-up on the right in the top panel |
|
|
Knowledgebase |
|
REQ0009056 |
Knowledge base: Enduser could not login directly to an article that was sent as a link from the ticket |
|
REQ0008986 |
KB search in ticket: The first result in search was always the ticket agent had open |
|
REQ0007231 |
KB search in ticket - All search results could not be loaded in the ticket |
|
REQ0009071 |
KB search - creating ticket: search did not work when a keyword was included in the subject |
|
REQ000 |
SSP: Knowledgebase: The recommended articles did not show the list of articles which are best rated |
|
|
Self Service Portal |
|
REQ0008900 |
SSP: Filter date “equal to” did not show any result in grid |
|
REQ0009046 |
SSP : The CI was not attached to the ticket when ticket was created in Self Service Portal |
|
REQ0009088 |
Self Service Portal : Link Submit ticket did not work if user already had opened a form and wanted to go back with the link |
|
|
CMDB |
|
REQ0009180, REQ0009160, REQ0008945, REQ0009224 |
CI form empty after editing properties on CI type - problem was related to field 'Depreciation Type' |
|
REQ0009107, REQ0008946 |
It was not possible to create a charging plan for leasing |
|
REQ0009340 |
If wrong value was added in a property in a CI filed it was not possible to load the CI list |
|
|
Service Catalog |
|
REQ0007992, REQ0008007, REQ0008341 |
Service Catalog - category did not change name through Language & Translation |
|
REQ0009069 |
Adding properties to a service item- Empty space was saved as property first time and resulted in eternal loading |
|
REQ0007347 |
SSP: Service item that has view permission group could still be found by users if user changed in URL |
|
REQ0007219 |
SSP Orders: When user choose different lists in orders the lists did not update automatically |