Worklogs is a way to register and possibly charge agent work time that is put into solving the issue on a Ticket. In a worklog you store all information about the work, e g hourly rate, time spent, additional charges and discounts.
This tab displays a list of the worklogs created on the ticket. Above the list there are possibilities to filter the list based on Worklog Type or selecting to show Active or All (Active and Revoked) worklogs. This tab also offers the possibility to Export the list. For each active (not revoked) worklog there is a menu rightmost on row with links to actions:
•View: Pop-up with all worklog details will appear.
•Edit: Same form as when new worklog is added, see section Add new worklog.
•Revoke: See section Revoke worklog.
If worklog is invoiced (invoice is created) it cannot be changed. For those worklogs menu contains only View. Options Edit and Revoke are not available.
Searching, sorting, filtering and paging functions are similar to other lists in NSP, see section General User Interface.