The End users have possibility to order service items on the Self Service Portal. After a possible review process, a Service Request ticket is created. This contains a link to the order. Read more in the Order work flow topic.
A Service Request ticket contains a standard Description with a list of order properties. If your system uses multiple languages, note that the ticket Subject and Description is always inserted in the requester´s language. In the bottom of the description there is a link, View order details. This link opens a popup showing order information in agent´s language. At the bottom of this popup, there is a button Export, within order information box. This button enables exporting order details in PDF format, but only basic order details that requester filled in ( for example color of an item etc.). Another button below, Export All will make PDF document with all information regarding specific order (all fields from service item and service order, product descriptions as well as fields filled in by requester).
You can see your Service Requests (the ones where you are Agent) in the dashboard and in views that has been created for service order tickets. Your orders can also be managed in Order Management function.
Handle the order using your in house routines.