Improvements/ Wishes / RFC's

Category/ Kategori

Description

REQ0018264, REQ0018237

Global Function Settings, Elastic search, Fulltext Search

Search: New Global Function Setting "Use AND as default operator between words in Elasticsearch and Fulltext search" (instead of OR)

REQ0018048

Global Function Settings

Global Function Settings - Tickets: Hide feedback function in Close pop up on SSP

REQ0018099

Global Function Settings

Global Function Setting/ Global 'Disable info popup text' : NSP Manual Info buttons: Links can be disabled and replaced with a global text for everyone. Language tags are HelpText.Header and HelpText.Body

REQ0018046

Dashboard configuration

Dashboard configuration: The system administrator has the option to save a standard setting for the view that can be selected or applied for agents who have not made their own setting.

REQ0016743, REQ0018064

Quicksteps/ Role permission

Quicksteps: Permission check added for "Delete" action. This Quickstep action is hidden if the agent does not have role permission for deleting tickets of the selected ticket entity. Also, multi delete in ticket view is prevented if the agent does not have permission.

REQ0018230

Agent User Profile/ Role permission

Agent User Profile: New settings on role tab Entity Actions/ Persons: Prevents logged-in users from editing their own user profile form in agentportal.

REQ0017759

Worklog Management

Worklog: possibilty to mark system field Description on Base Worklog type as mandatory

REQ0018242

Worklog Management

Worklog - Default setting for checkbox 'Invoiceable' is removed from Agent Portal configuration and default settings can only be applied on Worklog Type property - field Invoiceable

REQ0011907

Text Templates

Text templates: Comment templates and Email templates now have Table wizard buttons to create and modify tables. (Note that colors and borders are not supported by all email clients, e.g. Outlook 2016/2019)

REQ0013588, REQ0016116

Ticket Form

Ticket form: Whole Word was broken incorrectly in text of the ticket description when tickets were created via e-mail and the incoming e-mail had html formatting with iframe

REQ0018149

CMDB Management

CI Registration Process - you can update a certain property on CIs either manually or with a scanner. Based on the configuration in the mapping process, you can select the scan object and type of print you want to perform on the selected CI document template.

REQ0018049

SSP, Orders

Cart - In global function setting a new option has been added, hide price if item is free. When this is active, service items that are free will only display service item name and quantity on confirm order pop up window. If there are other service items with price then it works as before.

REQ0018050

GDPR

GDPR: New setting for automatically approving the general GDPR agreement when logging in for the first time in SSP

REQ0017926, REQ0017662, REQ0018038, REQ0018200, REQ0018083

Notifications

Entity links: Ticket was opened in SSP when agent clicked on an entity link in an email, even though the Agent had access to the ticket in the Agent Portal. (Note that links in Survey emails should be opened in SSP)

REQ0018204

Knowledge Base

Agentportal KB - added new filters for sort by article name and article author

Bugs

Category/ Kategori

Description

REQ0010794, REQ0018101, REQ0017975, REQ0015821, REQ0016992, REQ0014462, REQ0012773

Elastic Search/ Full Text Search

Fulltext search / Elasticsearch: Issue with HTML tags made it so that search could fail, especially on first or last word on a line. (Tickets need to be reindexed)

REQ0012548, REQ0017521, REQ0017675, REQ0017459, REQ0018112, REQ0017433, REQ0011244, REQ0017466, REQ0014598

Dashboard

Dashboard: When changing status on a ticket, the change was not always immediately updated in the Dashboard list. You had to refresh the list yourself or wait for automatic update.

REQ0018033

Dashboard

Dashboard - Tickets could not be loaded if filters were set on the Assigned to me or My Groups system views of the base entity.

REQ0017881, REQ0017995, REQ0017977, REQ0018034, REQ0018031, REQ0017866, REQ0018104, REQ0018171, REQ0018274

Quicksteps

Quicksteps: It was not possible to open / expand the Quicksteps combobox because of a faulty role permission check for Delete on the ticket entity. If you did not have permission to delete tickets, then the combobox could not be expanded.

REQ0016248, REQ0017686

Direct mail

Ticket form: When forwarding an unexpanded comment with attachment, the checkbox for including comment attachments was erroneously disabled

REQ0018130, REQ0017884, REQ0017454

Direct mail

Ticket form: When sending direct email from ticket via the "Mail" button in advanced mode, you sometimes could get an erroneous message about fields "To" or "CC" not being filled in, even though they were. This mail dialog is now replaced with a newer version.

REQ0017953, REQ0017797, REQ0017558

Agent Portal/ Ticket Form

Ticket form: When assigning ticket to a group where you didn't have View / Edit permissions, one of the following error messages could be shown: "Cannot read properties of null 'EntityTypeName'" / "Cannot read properties of null 'PropNameValues'" / "entityModel22 is null"

REQ0016830, REQ0017804, REQ0017669

Agent Portal/ Ticket Form

Tickets - Creating new ticket, if user clicked on tab user and selected CI list before saving ticket then they get locked to eternal loading screen.

REQ0017193, REQ0018217, REQ0017090

Agent Portal/ Ticket Form

Agentportal /Ticket /tab Linked ticket - Add linked ticked pop up - improvements because of very slow loading of tickets

REQ0017547

Agent Portal/ Ticket Form

Agentportal/ Ticket form: Saved value in custom created CI referens field was not re-loaded in edit ticket mode and the field did lose the value

REQ0017731

Agent Portal/ Ticket Form

Ticket form: The database field CommentCount was still NULL after adding the very first comment on a ticket by indirectly saving the comment by using the ticket's status combobox instead of the comment's save button (The wrong value could lead to problems when using API code or possibly triggers that checked the value). Adding additional comments corrected the value.

REQ0017748

Dashboard / Views

Dashboard / Ticket views: It was not possible to click on pictures in Info panel popup to open them in full size

REQ0015939

Views

Ticket Views: When exporting a ticket view with very many tickets, an error could occur even when the view was filtered to show fewer tickets

REQ0018014, REQ0017496, REQ0017906

Service catalog

SC - Template list was empty when trying to add task templates.

REQ0016974

Service catalog

Atea synk - Status and category was changed to defined even when it was inactivated.

REQ0017868, REQ0017240

Knowledge Base Export

Export Template and Document Template / KB - export of articles was not possible if field description was included.

REQ0015073

Entity Editor

Entity editor: Creating a multiselect field without choosing a reference type could cause some issues with the field. Now reference type is mandatory.

REQ0017746

CMDB / Import

CMDB/Import - Reference handling was changed when mapping was loaded.

REQ0018113 

CMDB/ CI

CMDB/ CI Dependencies between the fields building, floor, plan and room on CI were not working properly loaded.

REQ0018144

Leasing

When manually leasing and selecting the CI, problems were encountered when loading data.

REQ0017983

Calendar

Calendar: Issue with trying to copy / duplicate an event in a Shared calendar. If you were not the owner of the event, then the Duplicate button was not shown in the larger dialog that opens when clicking on the link text (instead of the smaller dialog when clicking on the timestamp), even though you had role permission for duplicating event. (Workaround was to duplicate from the smaller dialog.)

REQ0013955, REQ0017215

Announcement

Announcements: When configuring scope for an announcement with a user which had no Superadmin role, all organizations were not shown. (It might be necessary to re-save some organizations if they still don't show)

REQ0018129

Email Configuration

Email configuration: It was not possible to save the settings -> Use SMTP to send emails with Port 25

REQ0012230, REQ0015475

Notifications

Email: When sending .eml files from tickets in NSP via comments or direct mail, these files were not received by the recipient

REQ0017885, REQ0017697

Notifications

Notifications with MS Graph API - limited by MS to send same NSP notification to more than 4 receivers was improved. Now 4 mails will be send directly and the other receivers will get the email some minutes later when NSP resend these mail.

REQ0017453

Login Configuration

Login: When logging in with method "AD login", the new LastLoginTime field was not updated in table sys_def_user

REQ0015294, REQ0012210

LDAP Sync settings

LDAP: If you had split up sync for "New" users and "Existing" users into two jobs, the users that should be reactivated were not reactivated. This is now performed by syncing "Existing" users (or "New, Existing" users in a single job like before)

REQ0018097, REQ0016899

LDAP Sync settings

LDAP: After syncing two times in a row (or using AD login and LDAP-setting "Auto update from AD"), the permission view for a user in USER & PERMISSION MANAGEMENT could be erroneously updated by having the Endusers group removed and the Standard group added. (The group memberships in MANAGE -> People were still correct)

REQ0017664

API

API: The field AteaProductId on entity ServiceItems was not used and has been removed again

REQ0017749

Ticket Cancellation

Ticket Cancellation: Minor translation issue in the SSP dialog for cancelling ticket

REQ0018028

SSP, Orders

SC - Master on behalf of did not work as intended when service item was edited.

REQ0018131

SSP, Orders

Orders - Cancelled order could be approved through mail.

REQ0018201

SSP, Orders

Correction when validating customer account for single order product

REQ0017658

SSP, Service catalog

When ordering a report in SSP, Service Catalog, downloading the report file could not be done. Customer specific.

REQ0017702

SSP, Orders

Financial codes. When upgrading, the previous configuration was overwritten. Now a check is made if one already exists, then it should not be overwritten.

REQ0017956

SSP, Assets

SC - Reference field did not list CIs when list by membership was active.