Nilex Ticket ID

Description

Agent portal

REQ0011359, REQ0011218, REQ0011039,

REQ0011166, REQ0011158, REQ0010651, REQ0011074, REQ0011265

Notification - Ticket comment mail was sent out twice at same time if settings 'Only send notifications configured for close statuses' was unchecked in global configuration/ Configuration for closing Ticket

REQ0011308

Ticket tab Linked Tickets - Add Linked Ticket pop up - tickets without any saved priority were not loaded or could not searched

REQ0011279, REQ0010846

In worklog management, the user can’t save the custom field with type number/text.

REQ0011088, REQ0011291

Document templates - ticket entities: Fields of data type radio button and combo boxes fetched values always from english translation and not as expected in agent language

REQ0011358

Ticket  - saved values in custom created date or date/time fields could be removed when ticket form was changed. Problem were existing with following settings in NSP: DB language = not english, Agent language = not english but with time format 12 hours

REQ0010772, REQ0011185

Report templates shown in Report center or preview -  could generate Runtime Error/ Time Out with reports collecting more data and for larger periods

REQ0010906, REQ0010961, REQ0010938

When activating what columns should be searchable, it resulted in eternal loading when trying to link CI to ticket.

REQ0010898

Triggers - Egen definierade HTML-fält som används i aktion i triggers - textinmatning ändrades från begränsad text till ett större textfält utan verktygsfält for formatering

REQ0010916

Import Ticket Entity - It is now possible to import values for radio buttons to entity Person when importing to entity Ticket

REQ0009409

Entity Editor/ Form Builder: Placement of fields with property side by side was ignored in agent form, if the checklist was active on the ticket entity

REQ0010993

Text Templates - Fields of type 'only date' used as tag in text templates will be replaced with value only date and not date and time. Fields of type 'Date with time' will be replaced like before with date and time.

Maintenance host

REQ0011312, REQ0011098, REQ0011370, REQ0011410

Notifications - Email text could be sent out sometimes with HTML code which was caused by new email client library

Service catalog

REQ0010863

Subject in SCO ticket showed wrong Service item name if it was created from existing.

REQ0011169

In SCO ticket - Notification history Description was included even if it the tag was not chosen.

REQ0011108

Service Catalog- new check mark on Service Item 'Show delivery address'. Default unmarked, but if it's marked then delivery address is available on SSP Order

SSP

REQ0011281, REQ0010903

SSP Logotype - the logo was not displayed on all SSP sites due to savings to the database became corrupt. After the upgrade, the logo must be uploaded again and saving will be correct.

REQ0011376, REQ0011017, REQ0011310

SSP Submit ticket - field category: sub categories where not shown in category pop up window.

REQ0011161, REQ0010980, REQ0011327

SSP - Attachments on ticket description could not be open on the enduser form

Mobile Inventory

REQ0010966

Mobile Inventory:  Scanning session, update existing CIs with date and default value did not worked correctly

Nilex Ticket ID

Description

System settings

REQ0010835

Account management: Issues in account management – not possible to edit theme
and not possible to change favicon

REQ0010824

Tickets with Iframe forms could not be saved 

REQ0010821

SMS module Providers - configuration problem

REQ0010839

Two-factor authentication (2FA) configuration issues

Contract

REQ0010789

It was not possible to use reference field for Customers in Charging.

Document templates

REQ0010855

Document templates - problems with tags that consist of only one character [[n]]

Nilex Ticket ID

Description

REQ0009509, REQ0007389, REQ0009543, REQ0010082
, REQ0010150

NSP Mobile - Possibility to login in with auth.server URL in Mobile app

REQ0010223, REQ0009908, REQ0010394, REQ0010447,

REQ0010319, REQ0010321

Ticket - tab Linked Tickets - improvements for faster loading and searching in the pop up dialog when linking tickets

REQ0009668

New setting in Agent portal configuration: CC Pre-selected in email. - If this  setting is unmarked  CC will not be pre-selected in directmail

REQ0010742

New Ticket feature: Icon "Pick up" groups = assigned to me by choosing a group where logged agent is member of (for this entity)
Feature Pick up is also available in multi update tickets  in views

REQ0010741

Now during order on service catalog you will be able to enter delivery addresses etc. on SSP.
Enduser must register adress first and then the delivery adress is choosable on order.

REQ0010743

Possible to allow attach files to a service Item when ordering in Service catalog on SSP

REQ0010695

Channel Email configuration - possibility to send email for Exchange and O365 via EWS not only with SMTP.

REQ0010695

Channel Email configuration - Using Oauth not need to enter password anymore

REQ0010695

Elasticsearch - support for cluster servers by adding URL in Globalsettings for key: FullTextSearchServerUrlWithPovalue: http://localhost:9100,http://localhost:9200,http://localhost:9300@user:pass
Read more in document 'NSP 11.01 - Installation or upgrade using MSI' included in downloadzip.

REQ0010740

Decimal Formatter for Export Templates:
Value = 62.50000
format(.00): 62,50
format(sv-SE): 62,50000
format(0.00;sv-SE): 62,50 ?? 62,5 regarding test
decimaldelimiter(,): 62,00000

Nilex Ticket ID

Description

REQ0006221, REQ0009270, REQ0007573

New setting in Configuration for closing tickets: Unmark all linked tickets by default. If the setting in checked -
all linked tickets are unmarked by default. Agent can chose which tickets to close

REQ0009609

Ticket/ Tab Linked Tickets: Added possibility to link multiply tickets with one comment 

REQ0010077

SSP My Tickets - function that make it possible for endusers to  Export ticket list to PDF and Excel

REQ0009923, REQ0010510

Ticket field assignee and pop up search -  loading of groups default items/page is changed from 20 items to 5 to avoid scroll for saving if you have many agent groups.

Nilex Ticket ID

Description

System settings

REQ0010563

Teams chat bot doesn't know the tenant ID of web chat client

REQ0010563, REQ0010564

TEAMS: Language in teams was only available in english. Now it is available in Norwegian

REQ0010282

Problem with finding texts that were surrounded by invisible HTML characters. Now wildcard * is set at the beginning and end of the search text.

REQ0010277, REQ0009790

Ticket created by mail - sometimes emails were ignored and the ticket was not created correctly and incorrect reply email
with the wrong ticket number went out to the requester.

REQ0009872, REQ0010391

Global configuration - Dashboard Configuration - changes couldn't be saved - 500 Internal Server Error 

REQ0009909, REQ0010337

Wrong page was open when agent click on user reference links in KB, CI & Contracts

REQ0009413

System settings/Configuration/Global configuration - Dashboard Widget configuration - settings couldn't be saved -> 500 Internal Server Error

REQ0009871

Tag {v:record.BaseDescription} was not resolved in email email template if the SCO ticket was new

REQ0009409

Entity editor: Fields in group with odd value of fields with enabled Side By Side in all fields did disrupt the order for fields in other groups

REQ0009713

Entity editor: Scrollbar was missing when choosing visibility condition for category

REQ0010066, REQ0010656

Entity Editor / Form editor: Create new ticket form - Only mandatory fields from Ticket Base Entity + mandatory field from Ticket Entity are required - message pop up is shown when some fields are missing

REQ0009106

The API call getentitytypeinfo which describes which fields are available on an entity could return too many records.

REQ0010161

System settings/Configuration/Global configuration - Dashboard Widget configuration - settings couldn't be saved -> 500 Internal Server Error

REQ0009542

Roles and permissions: New features was enabled automatic in roles

REQ0010256

Administration/People - it was not possible to export agents to Pdf  - Server error

REQ0010269, REQ0009525, REQ0009528, REQ0009349
REQ0010188

LDAP: Access token expired after 20 minutes. This could cause manual syncs attempts to fail

REQ0009880, REQ0009599

Direct mail via ticket did not use the correct email address according to configuration

REQ0009539

Ticket notifications - Email Delimiter was missing in outgoing mails where it's marked in text template

REQ0009830

It was not possible to save a role if view permission was on scope Organisation

REQ0009788

It was not possible to delte or edit a clickable field that exist on a form in entity editor

REQ0009051

It was not possible to use "Columns" to specify which columns should be returned by getentitylistByquery for entitype "CI".

REQ0008310, REQ0009749

Add named users to licence, not all users were added to the license due to issue with paging

REQ0010160

Was not possible to save Global function settings when having version Xpress or Xpress Plus

REQ0010362

Scheduled jobs were set 1-2 hours wrong because of problems with UTC conversion.

REQ0010040

It is now possible to use "Columns" to specify which columns should be returned by getentitylistByquery for entityType "CI".

REQ0010040

It is now possible to search with "search" and "searchColumns" in getentitylistByquery for entityType "CI" .

REQ0009276

Entity editor: Datefield size went back to 100 % when form is edited.

REQ0009641, REQ0009622, REQ0010238

Email configuration: Email reply mail mail was not sent if you had in the setting 'No reply email' not selected

REQ0010367, REQ0010371

Channel - Email alias in the Microsoft Graph account could be saved into ticket field CC under certain circumstances.

REQ0009351

Document templates (Tickets) - date fields couldn't be presented correct and libary was now updated

REQ0009771, REQ0009171

Incoming mail sent to NSP with digital signature - in created ticket the embedded images was missing

REQ0009269, TEQ0010327

Full Text Search Tickets - Agent could search / find tickets without permissions to ticket group

REQ0009453, REQ0009541

Problem with SMTP configuration

REQ0006399

Fields marked as personal data fields in GDPR settings are now emptied in ticket history
(and in fields in ticket form) at approved request from enduser about emptying personal data.

REQ0007947, REQ0008059, REQ0010137, REQ0007532, REQ0007475
REQ0010240, REQ0007671

 When reactivating user via sync, the user was not fully activated, and could for example not be set as Requester on a ticket.

REQ0010453, REQ0010450

When reactivating user via sync, the user was not fully activated, and could for example not be set as Requester on a ticket

REQ0010054

Setting: "user removed from specified AD group, set to inactive in NSP" did not work

REQ0010597

Document templates: The template did not include the field radio button from the ticket

REQ0009849

Work schema: User status in top right corner did not ignore breaks despite breaks being deselected in Work scheme.

REQ0008892

Organization import: The 'Import log' button didn't work when clicking on it with the left mouse button. You had to rightclick on it and open in new tab.

Error could occure when deleting logs automatically after sync: "Only create one unit of work transaction at a time"

REQ0009370

It was possible to choose deleted email templates in SLA Threshold notifications

REQ0010094

Export templates: The agent could was not able to see a value in description field in excel when using export template,
also agent couldn't see the rich text from ticket and requester.

Agentportal Tickets/ Tasks

REQ0010676

Ticket - Tab CI: If agent clicked on CI tab when creating a new ticket - System would freeze for the agent.

REQ0010669

Ticket Data template could not be saved if some Group component field was included on used entity form - Server Error

REQ0010354

Ticket: User created Field for data tree was not saved if agent uses key tab or enter and the search pop up was empty

REQ0010678, REQ0010652

Agent was not redirected to ticket when clicking on the entity link in the mail, instead they god redirected to to Dashboard

REQ0010365, REQ0009604

NSP was sometimes hanging when agent updated ticket with additional info, Error message like "Error while saving comment"
and "Page is not responding" appeared

REQ0010016

Ticket in simple mode: Visibility condition showed too much information

REQ0009920

Quickstep Split ticket couldn't be applied - Server error

REQ0009904

Tasks on tickets couldn't be saved - Server error was shown

REQ0009502

Views with date range filter options for date formats other than Swedish is solved - ex Created greather than 01/02/2021 and Created less than 20/04/2021

REQ0009406

Dashboard - My groups - dropdown box groups:  only agent groups with marked property 'is available in assignee box' will be shown now.

REQ0009287, REQ0009649

Views - saved filter option on field CC didn't work  - ticket list remained empty and generated message "Function Error"

REQ0008338, REQ0005586, REQ0005436

Ticket form/tab Organization: Values in Custom fields on entity Organization were not shown on ticket tab Organization
for other entities than Request and Incident. Now it's visible on all entities.

REQ0009639

Agentportal - problem that agents could be logged out randomly was related to Workschema and Calender User status

REQ0009699

Ticket - Only current time instead of historic date/time was shown on all entries in notification history 

REQ0009694

Ticket created on SSP could get the same ticket number

REQ0009841, REQ0009914

Ticket - Direct mail was inserted in wrong ticket if agent were located in the wrong ticket tab

REQ0010046, REQ0010697

Using Add + tab did open  default entity form even if agent did not have permission that entity.
Now the form on the entity that the agent is allowed to create tickets on will open.

REQ0009553, REQ0010146

 NSP would stop responding if agent open an already open ticket in user profile

REQ0009905, REQ0009805, REQ0009829, REQ0010312,
REQ0010584, REQ0009998

Ticket "Updated by" could show incorrect user with a random name.

REQ0010003

Ticket CSV Import - if organization was mapped to existing organization then tickets or new users were not created

REQ0009683

Linked tickets did not show under tab linked ticket if there were no requester on the ticket

REQ0009845

The columns requester and agent is now added to ticket tab organisation and related tickets on organization

REQ0009940

Quicksteps - Split tickets: It was not possible to edit description in "main" ticket

REQ0009803, REQ0010300

Linked tickets: If agent closed linked tickets with diffrent entities the linked ticket will get the main tickets closed status

REQ0009912

Global Configuration Entity Status - not possible to inactivate status which was NOT IN USE in system

REQ0006231, REQ0006514, REQ0008648

Attached file was not sent in mailtemplate for reseolved if no english mailtemplate was included

REQ0010162

SSP - Register new user better language handling - now correct dialogs are shown in chosen language and user will be
saved with chosen language and not as before only in NSP default language

REQ0009700, REQ0009661

Quicksteps: The selection - "Create new "entity" and connect" changed the status on the main ticket

REQ0003884, REQ0003685, REQ0009712

Dashboard: User created dropdown fields did not show any value on Dashboard

REQ0009901

Ticket Checklist - Update Checklist Template - template list was not loaded an update was not possible

REQ0009837, REQ0009831

Ticket comments - response emails to tickets were marked as if "Super Admin ***" updates the ticket instead of the actual sender.

REQ0009686

Ticket Checklist - Update Checklist Template - template list was not loaded an update was not possible

REQ0009472

 Dashboard - Ticket Status bar selection could load tickets only if you was loacated on page 1 in list

REQ0009669

Ticket - Only current time instead of historic date/time was shown on all entries in notification history 

REQ0008344

Ticket template: It was not possible to delete the assignee or group in ticket template

REQ0009757, REQ0008605

Value in radiobutton was deleted when agent worked with several tickets with the same ticketform

REQ0009715

It was not possible to create a new Task via the API (saveentity)

REQ0010183

Ticket: Agents could receive notification at their own assigment of tickets, which was caused by the wrong agent being set as updated by

REQ0010320

All linked tickets was closed if the main ticket wa closed, even the once that was not selected to be closed

REQ0010012

Indexed Search Settings displayed no entities if translations did not exist for entity names.

REQ0010059, REQ0010281

Chrome / Firefox - you could get autofilling in subject & search fields with password or mailadresses

REQ0008677

Dashboard /Views filter - Date filters failed the first time and agents had to add filtersetting again

REQ0010284

Quickstep - Print tickets didn't fetch correct print template in same language as agent has chosen in NSP. Problem was related to browser language.

REQ0010420

Elasticsearch: Ticket search-  In the category tree, checkbox components were not always visible in Firefox.

REQ0008569

Email origin - Reply mails to existing ticket - comment header line addresses/ email origin was added as (To)
 not as CC if the system was added as CC on the mail

REQ0007667, REQ0007129

Ticket could not be saved with multiselect field with reference set as mandatory used on form, unless mandatory setting was removed again
NOTE! Multiselect field can only be set as mandatory on Entity level not on form level

REQ0009645

Group search in pop up search för assignee field showed groups that was not available as assignee.

REQ0009205

Elastic Search: Date filter in tab "Ticket search" did not work

REQ0009951

It was not possible to fetch ticket history via getentitylistbyquery and entityType "rptHistoryDataReprotView".

REQ0010460

Document templates: Function document templates did not work if pictures was copied in the description field.

REQ0010521

XSS Protection - Copy&Pasted mail text from IBM Lotus into tickets - Text was cut. Problem is solved by adding new tag in all NSP local config files
on server. You will find info in upgrade documentation add key="XSSProtectUseHtmlAgilityPack" value="false

REQ0007599, REQ0009562

Elasticsearch: Previously, too many search hits were returned when:
 using phrase search within double quotes, e.g. "web browser" and using search criteria containing hyphen, e.g.: AB-023456ABZ

REQ0010385

Ticket could not be updated due to JSON serialization/deserialization if there was an animated GIF in the email footer. The Gif was to bigg to save in database.

REQ0007276

Direct mail in ticket: Agent could not reach send button in directmail if you had an DPI on 150 %, a scrollbar is now added so it is easy to reach send button

REQ0009860

Task templates: It was not possible to edit the template if it the description was included with  HTML tags

REQ0010378

Comment timer on Tickets: In boroswer Edge and Chrome - Comment counter on tickets stopped counting if there was no activity in the system during a longer time

REQ0010464

Checklist on ticket: Checklist on ticket was missing if the ticket form did not include a description field.

Knowledgebase

REQ0009488

Knowledge Base:  recommended Articles was not sorted with newest first on SSP

REQ0010136

Permission Schema for knowledgebase: User could not delete and edit article even though the user had permission for this rule

REQ0009554

Notifications in Knowledgebase: No notifications would be send out to user if status was Pending approval

REQ0008981

Notification on article: Problem to send out notifications if notification is depending on two things both keyword and status

REQ0009112

It was not possible to import an docx file if the file to create an article if the document contained an image

REQ0009725

The searchpatch was missing for articles on SSP

Self Service Portal

REQ0009980, REQ0009768

SSP - Register new user account via logon dialog  - wrong GDPR dialog was shown - Now GDPR General Agreement is shown

REQ00010071

If "link only one CI" was enabled on entity the CI column was missing on the SSP ticket after one CI is linked to ticket 

REQ0009962, REQ0008147, REQ0008371, REQ0008439, REQ0010396

SSP - tickets created on SSP could be saved without requester after session time out

REQ0004762

If browser language was other language than Swedish search with date filter on SSP don’t work

REQ0009276

Visibility conditions did not work for anonymous forms in iFrame

REQ0010187

SSP: wrong ticket form was open for requester on SSP if the ticket was created from Agent portal.
The default form was open so information was missing in the right panel

REQ0009276

Entity editor: Datefield size went back to 100 % when form is edited.

REQ0009276

Visibility conditions dont work for anonymous forms in iFrame

REQ0006772

Trigger on SSP Form: Method find form would recalculate and change form on the enduser form on SSP

REQ0008708

SSP Form: Data type Image did not add the image to the ticket

REQ0010315

SSP configuration - SSP Themes: When Enduser logged in for the first time there was no pop up to select an SSP theme

REQ0010499

Sort ascending and descending dont work in POP up for requester on SSP forms

REQ0007550, REQ0007175

SSP My Tickets: Not all configured columns were displayed if user was an agent and had a user created role

CMDB

REQ0008878

Property number was exceeding it's limit of 9 numbers, not it goes up 999 999 999

REQ0009910

Duplicating CI would also copy over external reference to the copy

REQ0008709

Export template would fail if there were to many CI's.

REQ0009291, REQ0007618, REQ0007298, REQ0007304

To many options hid other buttons, scroll function has been added to properties Dropdown, checkbox group and radiobutton group 

REQ0009057

Depreciation calculator kept counting even after the end date has passed which resulted in negative Book value and wrong depreciation value.

REQ0010119

Base person was missing as an option in reference property.

REQ0007777, REQ0009131, REQ0009226

New products and vendors that got add through import could only be seen by Super admins, now all agents can see them.

REQ0007873

In import updating existing CI's, mapping Vendor a second would remove vendor from CI.

REQ0008487. REQ0009332

Existing CI's could not be updated through import if property was marked as Unique

REQ0008956

Import:  Wrong column was chosen in CSV if there were 2 column with same name. Now an error will appear before mapping part

REQ0009861

Property decimal did not show correct value if windows language was Danish.

REQ0010149

In multiupdate choosing Empty did not clear old values

REQ0006346

Using Danish language when exporting in CMDB status would appear in English.

REQ0009456

 Length of text for CI groups could not reach it's limit of 64 characters without empty spaces

REQ0009145

 Using Danish language would show wrong translation of type in CI list by group and selecting a group.

REQ0009779

In Entity actions - if "Add product" was disabled, you could still bypass permission by opening a CI and click on + next to product.

REQ0010659, REQ0010640

Dragging a property from one place to another would result in that all property names was change to english language

Service Catalog

REQ0010641

Radio button group was never mandatory to choose from even if it was set as mandatory.

REQ0009452, REQ0008266

Service catalog was empty if a service item had 2 groups in view permission and order permission.

REQ0009781, REQ0010400

Create from existing service item did not inherit options from properties Dropdown, checkbox group and radio button group

REQ0009650

Creating service item from existing item resulted in eternal loading for older service items
and the copy could not be opened after refreshing the site.

REQ0010107

Saving service item in draft mode would result in Name, short description and description would change to "system language" 

REQ0010272

User would get temporarily locked when searching for a user through order on behalf of if there were many users.

REQ0010263

Saving service item in draft mode would result in Name, short description and description would change to "system language" 

REQ0010265

In service item, all mapping in manage properties was not visible after first save.

REQ0010617

Searching for a user through Order on behalf of in a service item, in the dropdown window email adress was not displayed.

REQ0010462, REQ0010485

SSP  Submit Ticket or order - under certain cirumstances, new tickets could not be saved.
Order could not be saved if some info field was on Service Item

NNS

REQ0009907, REQ0009976

NNS Agent stopped to work after beiung active for some time and had to be restarted.

NSP Mobile

REQ0009368

NSP Mobile (Android and Iphone) values for ticket fields Urgency and Impact didn't loaded correct when new ticket was created

REQ0010156, REQ0009181, REQ0008931, REQ0009303, REQ0010373,
REQ0009010, REQ0009906

Mobile session time out is 20 minutes by default and releoad or log out didn't work after that. Now both works again,
 but if it was done some recycle on website in IIS then it can be that you must restart mobile app and log in again

REQ0008787

Not possible to attache a file in ticket from mobile application

Reports

REQ0009552

Date/time formats will always be sent out in chosen language in scheduled reports.
 Note! Report preview will always use date/time format in browser language

REQ0009482

Standard Report 'Tickets by submission channel' report empty on initial loading when entity Request was not used in system

REQ0010309

standard reports: User whas not able to see priority after changed to prio higher than 5. If prio was 6 or higher, the prio did not show in column

REQ0010301

Standard reports: Tickets outside Buisness hours was shown incorrect

REQ0009480

Standard Reports, language tags for source was missing 

REQ0010349, REQ0010553

Report templates: Report filtered on "previous week" did not list all tickets in the scheduled report

Triggers

REQ0009527, REQ0010466

Event trigger did not add CC to CC field on the ticket

REQ009586

Event trigger did not send ote any mails due to a memory leak

REQ0009319

Trigger on SSP Form: Method find form did recalculate and change form on SSP

Export templates

REQ0009518

User could not get ticket ID and subject when mapping invoice detaild in mapping field

Social Media Management

REQ0009615

Pictures in Facebook Messenger was missing when customer receiveed a picture from ticket that have been created from Messenger

REQ0009615

There were no linebreaks in Messenger when customer received an answer in Facebook Messenger

REQ0009615

If enduser send a "Thumbs up"  from messanger "OK" no icon did appeared in the ticket

Worklog

REQ0009580

If Spareparts was used in worklog - it was mandatory to add a CI