News in NSP 12.0.

Email Campaigns

The Email Campaigns feature allows you to distribute announcements, offers, or notifications to your customers through the NSP forms. To set the email campaigns, you need to go through the following steps:

1. Create text template for the campaign

2. Define campaign categories

3. Create an email campaign.

Campaign text templates

Text template is used for creating content you want to distribute to specified users via email.

Go to Manage > Text templates > Entity text templates > Email > Add template

The campaign text template has 2 main tabs: Template details and Template text.

In the template details tab, you will need to enter: Name, Description (optional), Entity type (choose Email campaigns), Channel (your active email configuration).

Email campaign: Grid options

System log – Healthcheck

Health Check is a performance overview of the NSP application and installed and mapped Windows services.

Setup instructions

To set the health check, the following code needs to be added to the appsettings.json of the NSP.ServiceAgent project.

"Agent": {

"InstanceName": "Dev",

"SelfUrl": "http://localhost:5000"

Note: The Service Agent controls all services of one computer. For each machine used on one computer, a service agent needs to be set up. For example, if 5 machines serve one agent, 5 service agents are needed.

When Service Agent is run, it immediately contacts and registers at maintenance host at the endpoint http://localhost:12121.

Note that each instance's name and SelfUrl needs to be unique.

Health Check can be used and set for Windows and non-Windows services.

By default, the appsetting.json file includes NSP REST and Web services.

Settings – Basic pages

Basic pages are introduced as an entity in the NSP and can be used for the distribution of all sorts of information you want to share with your end-users. Created basic pages will be placed on the Homepage of the SSP.

Basic page form contains 3 main sections:

1. Name

2. Content

3. Allow Anonymous checkmark.

Basic pages form: Example

Body text can be formatted as preferred.

If AllowAnonymous field is check marked, your article will be available to all registered and unregistered users.

Content pages can be edited and/or deleted from the grid list.

Settings - Export/import configurations

This feature allows you to export and/or import NSP configurations.

There are 3 main sections/tabs:

• Export

• Import

• Import History.

Settings – Archive and storage settings

Archive option enables archiving the tickets you no longer need in the active ticket view.

Two options are available:

1. Direct Archive ticket (from 3-dot menu on the right) - When used the ticket will be transferred to the folder ARCHIVE at the bottom of the Ticket Views section.

2. Mark ticket for archive (from actions above the grid) – When used, the ticket gets flagged for archive and you can then use Archive and storage settings within Configuration to either delete or archive them (See more details below).

Here we have settings to choose where to save files in NSP (attacments, inline files in ticket description, comments etc)

1. Save files as BLOB in database – that means nothing will change since NSP now uploads all files in database as BLOB data

2. Save files on file system - The location where to save those files is set in app.GlobalSettings table under the key ImageStoragePath.

CMDB – Work sites

The table shows all Work Sites existing in the database.

Just above the table is Add button and by clicking that you can create a new work site. The opened form offers the possibility of defining work site Name (required field) and Description.

This table will also be used for editing or deleting existing Work Sites.

Work site name is unique, so you cannot add more work sites with the same name.

Entity views - Kanban ticket views

A Kanban board is an agile project management tool designed to help visualize work, limit work in progress, and maximize efficiency. A Kanban view for tickets will give you a better overview of the workload within your organization.

To enable Kanban Ticket View, go to:

Configurations > Entity Views > Views for tickets and tasks > Add new record (+)

Entity views for tickets and tasks

Entity Editor – Alternative name

When you choose to add or edit the entity Stages, by clicking Edit Stages, the form will be shown where you can define the (database)name, label for different languages, and color code as you want for different stages and associated statuses for each stage. The database name can never be changed once the stages has been saved. If you create your stages, the database name will get the prefix “SysUsrDefEntityname_”. However, you can add an alternative name, which will be displayed to end-users on SSP. An alternative name can also be set for the Entity Statuses in Global Configuration/System tab/ Entity Status.

Entity Editor - Ticket Public Forms Direct link QR code

Sharing of the public ticket forms has been improved(user type: Anonymous) with the introduction of the QR Code that is now generated on the last step of the template creation. • QR code – scan qr code to open the form automatically on SSP.

Integrations - Nilex Secure Mail Provider Integration

Secure Mail Provider Integration connects outside secure mail services to NSP ticket system. When this connection is set up, comments sent to ticket owners go through secure mail provider instead of regular email. Outside secure mail provider handles encryption, SMS codes, and safe message delivery. This works like other outside services in NSP (like email providers or SMS services) by connecting outside tools to make system better.

Integrations - Nilex Public 360 Integration

NSP Nilex Service Platform integration with TietoEVRY Public 360 provides seamless archival system connectivity for automated document management. This integration automatically transfers support tickets created in Nilex to the Public 360 archive system, creating new cases when tickets are generated and ensuring complete archival of all communications and attachments when tickets are closed.

Digital signature

The digital signature allows you to verify and sign all your valuable documents and distribute them within the NSP.

After defining how your digital signature should look, it can be applied to any type of document used in the NSP, or any attachment within CMDB, Contracts, Tickets, and Knowledge Base. Tickets, Contracts, CIs, and Knowledge Base articles on agent portal have a particular tab E-Sign.

E-Sign View on agent portal

Calendars – Share external calendar

External calendars can be shared with other NSP users by clicking the gear icon next to your external account:

Share external calendar

After this, the calendar form will pop up. You can choose which calendar type you want to share by selecting the Share option from the dropdown menu next to each calendar type. In the next step, you’ll define the users with whom you want to share the calendar. These can be all registered users, specific user groups, or individuals.

CMDB – CI Maintenance create ticket

Within Maintenance plan in CMDB a new option has been added – create ticket checkbox. If you activate the Create ticket option, the ticket will be created upon saving the maintenance plan, provided you have selected the ticket template.

Ticket templates are created in the Ticket Data Templates section of the AP Configuration page. Ticket templates can be searched through the dropdown menu or through typing the template name in the property field area.

Add Maintenance plan popup – Create ticket

CMDB – default values for time formats in CSV import

Choosing preferred date and time formats in the CMDB CSV Import one time makes it default for further use. However, you can change it whenever you use the CSV import form.

CMDB – CI Product required

Currently, when adding CI, if Invoicing is enabled, Product property field is marked as required. A condition is now added to check if any charging plan exists and if there are none, the field will not be mandatory.

CMDB - Add attached Service Items tab to CI View

A new tab Service Items is added to the CI view. Here all attached CIs are visible.

CI Views and Ticket Views - routing and dashboard links

Routing has been enabled in Ticket and CI Views in the Agent portal and SSP, thus enabling direct link sharing.

Worklog

The flag "Invoicable by default" below has been removed from the AP Configuration/Worklog settings, and from now on the worklog forms decide the default settings for "Invoicable".

UX improvements

Grid search clear now available in the Agent portal and Self-service portal. Click the "x" in the right corner of the search bar to clear content.

UX improvements

Small change: The multi-update grid actions are now shown in the drop-down menu after the CI selection.

UX improvements

Search is now available in the Configuration Menu on the Agent portal. Use the search bar above the menu side bar to type the setting item.

UX improvements

Knowledge base: Improved sorting of KB articles on the Agent portal by adding article names and authors. Improved search by adding filter "Author".

Announcements - subscriptions

The Announcement form has been enchased with subscription history tab in right panel. Subscription history will give you an overview of all data records when the announcement was subscribed to or sent to the users via direct mail.

UX improvements

Ticket form search is now available in the SSP. Use the search bar to type the form name.

UX improvements

Error message on Add to cart button has been improved when order form is not valid. The error message now shows the list of fields that contain a certain error. The error fields are also highlighted.

Improvements/ Wishes / RFC's

Change Notes NSP 12.0 - Release October 2025
Improvements/ Wishes / RFC's	Category	Description
REQ0017689	Billboard/ Anslagstavla	SSP Announcements - Subscriptions on categories and direct mail via agentportal
REQ0020206	Channels/ Kanaler	Email campaigns: Feature allows you to distribute announcements, offers or notifications to customers through the NSP forms.
REQ0012512	System settings/ Systeminställning	Archive Tickets & Storage files
REQ0017553	Configuration/ Konfiguration	Export/Import Configurations: New feature allows to export and/or import NSP configurations.
Development	Ticket Views/ Ärendevyer	Kanban Boards for Agile Workflows
Development	E-signing/ E-signering	E-signing for secure document management
Development	Connectors	Nilex Connectors - NSP platform for smart integrations
Development	Health Check/ Hälsa	Health Check is a performance overview of the NSP application and installed and mapped Windows services.
Development	CI Views/ Ticket Views	Routing has been enabled in Ticket and CI Views in the Agent portal and SSP, thus enabling direct link sharing.
Development	CMDB	The multi-update grid actions are now shown in the drop-down menu after the CI selection.
Development	CI View/ CI vyer	A new tab Service Items is added to the CI view. Here all attached SIs are visible.
Development	CMDB	Choosing preferred date and time formats in the CMDB CSV Import one time makes it default for further use. However, you can change it whenever you use the CSV import form.
Development	CMDB	Worksites in CMDB Configuration
Development	CI Maintenance/ CI underhåll	CI Maintenance: Add checkbox to create ticket when notification is sent out. When marking create ticket, option to choose ticket data template will appear.
Development	Entity Editor/ Entitetseditor	Entity Editor/Edit Stages: Add alternative name for Enduser on SSP
Development	Knowledge base/ Kunskapsbas	Knowledge base: Improved sorting of KB articles on the Agent portal by adding article names and authors. Improved search by adding filter "Author".
Development	Agent Portal Configuration/ Handläggarportal konfiguration	The flag "Invoicable by default" has been removed from the AP Configuration/Worklog settings, and from now on the worklog forms decide the default settings for "Invoicable".
Development	Ticket Public Form/ Publika ärendeformulär	Improved sharing of the public ticket forms (type: Anonymous) with the introduction of the QR Code that is now generated on the last step of the template creation.
Development	External Calendar/ Externa kalendrar	Share external calendars
Development	Price Lists/ Prislista	Service payment options: This feature enables setting product prices for specific types of products which are then applied to the service items
Development	Relative Conditions/ Relativa villkor	New tags for relative conditions: @CurrentWeekStart, @CurrentWeekEnd, @CurrenMonth, @CurrentMonthStart, @CurrentMonthEnd, @CurrentYear, @CurrentYearStart, @CurrentYearEnd
REQ0017286	LDAP Sync settings/ LDAP Synk inställning	LDAP: Column widths can now be adjusted in lists
REQ0018465	Tickets/ Ärenden	Tickets: Improvements to avoid that wrong user being set as creator of ticket
REQ0019315	SSP, tickets/ SSP, ärenden	Application improvements in NSP.Web to improve the stability of RestApi when tickets are created via SSP.
REQ0019245	CI Views/ CI vyer	CI views - Improvement to search to list search results faster.
REQ0017164, REQ0019243, REQ0010732, REQ0011188, REQ0011391, REQ0011805, REQ0014286, REQ0014825, REQ0013386, REQ0019702, REQ0018607, REQ0009644	User Profile/ Calendar, Användarprofil/ Kalender	Improvements for updating the user's presence/availability status in the user profile and calendar
Bugs
REQ0019517, REQ0010152	LDAP	LDAP: Issue with job freezing at the end of March when Daylight Savings take effect and job was scheduled during invalid hour between 2 and 3 am
REQ0015374	LDAP	LDAP: Field "Comment" was cleared on user in NSP if cleared in AD, even if checkbox "Skip sync from AD if empty value" was used
REQ0012394	LDAP	LDAP: Problems with reaching the "Save"/"Cancel" buttons when editing LDAP job in specific resolution
REQ0018256, REQ0018546	Login Configuration/ Inloggningskonfiguration	Login configuration: Successful logins with method "AD login" were not listed in Login History when filtering on user in combobox. (They could be seen in unfiltered list)
REQ0019383	LDAP	LDAP: Active Directory attributes lastLogon and lastLogonTimestamp can now be mapped to text field in NSP
REQ0018955, REQ0020307	KB Notifications/ KB Notifikationer	The system failed to persist the selected group within the knowledge base (KB) notification condition
REQ0020496	Knowledge bas/ Kunskapsbas	The 'sort by rating' function in the KB is cutting off some of the text
REQ0020230	Service Catalog/ Tjänstekatalog	SC - Text areas field height was not shown correctly on SSP.
REQ0019983	Service Catalog/ Tjänstekatalog	SC - Search did not work for attach article.
REQ0019682	Service Catalog/ Tjänstekatalog	SC - In some rare cases user got locked when trying to create service item from existing.
REQ0019049	Service Catalog/ Tjänstekatalog	SC - In some rare cases user got locked when trying to create service item from existing.
REQ0018247	Service Catalog/ Tjänstekatalog	SCO - Close button in popup window for meta data did not work.
REQ0020035	Service Catalog/ Tjänstekatalog	SCO - In very rare occasions SCO was empty when opened through task.
REQ0018930	Order Management	Order management - Double-clicking on SO number marked more than intended.
REQ0020013	Order Management	Order management - Export button was missing for order details.
REQ0017503	SSP, Service Catalog/ SSP Tjänstekatalog	SC - Under depended services wrong character was shown in price.
REQ0019261	SSP, Service Catalog/ SSP Tjänstekatalog	SC - Dots and number (Order/unorder list) was not displayed in service item description in SSP
REQ0018061	SSP, Orders/ SSP, Beställning	Cart - New language tag has been added which controls the subject after order has been placed. Common.OrderReceiptTitle
REQ0018060	SSP, Orders/ SSP Beställning	Cart - Additional information was shown in English no matter language used.
REQ0020139, REQ0016411, REQ0018948	SSP, Assets/ SSP, Inventarier	Assets - Export did not work for some.
REQ0018499	CMDB	CMDB - In history it was not shown when user opens a CI.
REQ0018910	CMDB	CMDB - In CI when clicking on Vendor nothing happened.
REQ0019319	CMDB	CMDB - In CI views, made it possible to search for date.
REQ0019487	CMDB	CMDB - In relations tab if there is a user, clicking on user did not load information if there was no google maps API key active in NSP.
REQ0020267	CMDB	CMDB - Import was not workings as intended for property date & time
REQ0020305	Entity Lifecycle/ Livscykel	Entity lifecycle - It was not possible to delete stages.
REQ0019455	BUSINESS RULES/ Affärsprocesser	Approval Flow Limits - It was not possible to add new members.
REQ0019802	Ticket Notifications/ Ärendenotifikationer	Notifications: Mail tags for Solution comments did not work in notifications when direct closing a newly created (unsaved) ticket
REQ0020350, REQ0016767	Document templates/ Dokumentmallar	Document templates - setting to download the file as PDF was ignored and the template file type was used instead.
REQ0016102	Entity Editor/ Entitetseditor	Entity Editor: Entity Editor: Error when deleting ticket entity type is solved
REQ0016511	Entity Editor/ Entitetseditor	Entity editor, forms: Issue in SSP forms with "Insert line break" checkbox not working as expected
REQ0018591	Entity Editor/ Entitetseditor	Entity editor: Not possible to set Inner description on field "CI" on entity "Base Request" because of error message "Please select parent field for tree view type"
REQ0019105	Entity Editor/ Entitetseditor	Entity editor, forms: If a component (e.g. a combobox) was used as visibility condition for another component (e.g. a checkbox), and you removed the first component from the form, then you could not set a new visibility condition for the second component.
REQ0020372	User & Permissions/ Användare & Behörighet	Users - CI tab was empty for regular agents.
REQ0019190	Start Page (not logged in)/ Startsida (Ej inloggade)	SSP Configurations: Issue with white text on white background on login page. "Secondary text color" is now used instead of "Accent color" on login page as well (i.e. same as on logged-in page).