Calendar
This calendar is developed with similar preview and actions as Personal calendar.
This calendar displays events from personal calendars of the selected users. Staff calendar has only three views: Day, Work Week and Week.
Ticket calendar displays all tickets which logged in user has permissions to see, and which has defined start or end meeting date in ticket form. This calendar is read-only.
CI maintenance calendar displays all ci’s/products which logged in user has permissions to see, and which are added for MAINTENANCE PLAN. This calendar is read-only.
Read more: CI Maintenance calendar
NSP calendar function can be integrated with calendars from external systems. Integration with Microsoft Office 365 calendar is currently available.
Read more: Office 365 calendar
Each custom made calendar (my calendar) has the option to be shared with other system users. Clicking on the gear opens a popup with options for sharing. By clicking the set button, you can choose to share the calendar with all system users or with specific users belonging to a particular scope. Shared with me calendar will show every calendar which another system user has shared with me.
Overview of agents (employees) and their availability are visible in Resource management, which has several views. The goal of all these views is that while assigning work tasks (tickets, tasks, etc.), the job is assigned to people who are available. Resource calendar offers three different views – personal working schema, staff working schema and current resources.
User status button has been added to user dropdown. If you want to change your current work status, click on this button. Within the popup field you have the option to select the status, enter message and select the duration of the new status. The type of working status as well as the duration are obligatory fields. The new status will be automatically visible in the Resource calendars after the addition.
Calendar tab contains a list of events connected to the ticket. You can connect existing events defined in calendar and you can create new events and automatically add to calendar and connect it to the ticket. After clicking on button Link and creating a new event, a dropdown menu is displayed in the popup window, where you can choose which calendar the event will be connected to.
CMDB
If you want to track the planned future maintenance of a CI, you can enter a maintenance plan. With the help of this function, all planned works related to a specific CI will be registered in the calendar. When adding a new plan, you have the option to activate a notification about an upcoming event.
Agent Portal
With the help of Cancellation ticket management, you can configure advanced ticket cancellation settings from the Self Service Portal. Advanced settings include, among other things, setting specific ticket cancellation forms according to the ticket type.
Read more: Cancellation management
For each ticket there is a possibility to define a checklist. Items in checklist can be marked as completed, and according to that, checklist items counter will show if all items are completed.
Charging function has been updated with new features. Generated invoices can now be downloaded as well as sent to certain email addresses of the customer account.
Read more: Invoice mailing list
Service Catalog
The Service Catalog function is implemented as an independent feature and moved to the left menu from the configuration. Thus, we get the ability to open, edit and view service items as independent objects within the NSP tab bar.
Read more: Service Catalog items
An improvement has been made in mapping between the service order item and its ticket. Previously it was only possible to map the subject and assignee to the ticket. Now, with this upgrade, it is possible to map other fields as well to the service order request ticket.
In the service item configuration, it is possible to set automatic creation of Ci after the successful ordering of that service item. It is also possible to link an existing CI with a ticket after successfully ordering it.
Read more: Add new service item-tickets settings
Public Forms
NSP introduces a new way of receiving tickets with iFrame technology. You can embed a general case form on any website. It opens up the possibility of receiving tickets from a contact form or questionnaire, from the organization's internal or public websites. A form is easily created from the administration interface. A three-step wizard starts from an icon Form Wizard in the form menu for anonymous form.
Configuration
This function gives a historical overview over all installed versions of NSP with associated upgrades, where each upgrade represents just a part of the application or a single function which is upgraded.
By choosing Microsoft Graph API provider as your type of connection, you can be connected to Office 365. For successful connection you need to be logged in with your Office 365 account and to enter your incoming email account. By entering incoming email, the system will automatically fill in outgoing email with same email address. If you still want to use SMTP protocol for sending emails, click on checkmark “use SMTP” and fill in appropriate Office 365 SMTP parameters.
Read more: Office 365 via Graph API
In this version, NSP platform has been enhanced with support for three new identity providers: BankID, GrandID and IDPorten as external login methods.
Read more: External login methods
The Report manager has been enhanced with the ability to add custom reports within standard NSP reports. For each custom report that you want to display as a standard report, you can adjust the permission for which system users it will be visible.
LDAP auto cleaning process has been updated with possibility for administrators to set how many log histories they want to keep. Following options are available for every single LDAP job: Keep All, Last one sync, Last three syncs, Last week, Last month, Last three months, Last six months and Last one year.
Read more: LDAP Server job setting
NSP CTI has been enhanced with possibility to invoke adding event in Outlook calendar. URI for invoke is nsp://oa?PARAMETERS. To execute this URI on local PC, the agent must have CTI agent installed.
Read more: Create Outlook event from ticket
Two new api methods have been added in triggers. First one is related to copying attachments from one ticket to another. Second function enables adding new user in Active Directory via LDAP.
Read more: Copy attachments and Insert user into Active Directory from ticket
Possibility to add image on ticket type as an icon representing that type of ticket. This icon will also be displayed on the SSP.
Read more: Image for ticket type
Inside the function Scheduled tickets, Add/Edit Scheduled Ticket Form has been updated with one new property – Category. It is a dropdown field in form which allows you to search for every category defined in NSP.
The function has been improved by adding external login providers with the ability to add an image so that on the login page next to the login name you can also set the image.
Read more: Property image for login providers
A new method has been added for getting authentication token using http post.
POST api/logon/TakeAuthenticationToken?email=apiuser@nilex.se&password=******
Change Notes 10.7.7.3600.2
|
Nilex Ticket ID |
Description |
|
REQ0008172 |
Email config: New authentication with Azure app to login to email office 365 |
|
REQ0008490 |
New option for Auto login in timer for SSO - Possibility to remove pop up for automatic redirect |
|
REQ0008336 |
Improvements for re-indexing by elastic search |
|
REQ0008609 |
Check list in tickets: Settings to activate check list is added on Entitydata. Not active by default |
|
REQ0008303 |
Channels: Email- Added possibility to log in via Microsoft API Graph |
|
REQ0008735 |
SSP configuration: Default theme is set automatically for all endusers at first login |
|
Nilex Ticket ID |
Description |
|
REQ0005030 |
Possible to choose other Icons for different ticket forms |
|
REQ0008418 |
Possibility to upload images on entities and forms om SSP |
|
REQ0001349 |
Implementation Calendar: Staff availability status is added to calendar |
|
REQ0008332 |
LDAP: Possibility to choose how many LDAP logs that shall be saved in the system |
|
REQ0007574 |
Scheduled ticket: Be able to choose categories on Scheduled tickets |
|
REQ0007284 |
CMDB: Improvements in search, sort, import and export custom fields |
|
REQ0007564 |
Service Catalog: Possibility to sort check boxes and radio buttons in forms |
|
REQ0007567 |
Service Item: New feature in create/edit service object, possibility to create or add a CI to the Service object |
|
REQ0003435 |
Service Catalog: Defined Custom fields on SI required as tags in subject settings |
|
REQ0006711 |
Possibility to see better that there are attached files in the ticket |
|
Nilex Ticket ID |
Description |
|
REQ0008353, REQ0008616, REQ0008614 |
View Service Order - All Open showed closed tickets |
|
REQ0008340 |
Ticket Simple mode: Not able to search for assignee if you use tab |
|
REQ0008297 |
It was not possible to close ticket in simple mode if the ticket had a linked ticket |
|
REQ0008168 |
Full text search: Soft deleted tickets were still searchable if you did not save any changes |
|
REQ0008231, REQ0007625 |
Not possible to reset filter in CI leasing |
|
REQ0007399 |
Value in HTML Field was copied to user profile’s empty HTML field |
|
REQ0008540 |
View configuration: Entity Type was not loaded at the first time in the list |
|
REQ0007691 |
Entity link in mail template did not work in all browsers |
|
REQ0008351 |
Enduser could see all CI’s if they did not have any CI’s where they are set to used by or managed by. |
|
REQ0008479 |
Inactive agents were searchable in pop up for assignee |
|
REQ0008024 |
Language tag was missing in Language & Translation Management |
|
REQ0005951, REQ0008622 |
Status in status tab disappeared if you switched between ticket and user profile in Chrome and Edge |
|
REQ0008576 |
SSP: Anonymous form on user created entites did not show for "not logged in user" on SSP |
|
REQ0008563 |
Contract: Add button (+) was missing for Vendors in Contract |
|
REQ0008046 |
Browser cache: After agent created a user whose email already was in use it was not possible to change any user after this. |
|
REQ0008104 |
Ticket locked by null is replaced with Ticket locked by permission |
|
REQ0008603, REQ0008603 |
Field controlled by visibility conditions was shown in the right column on SSP tickets |
|
REQ0007534, REQ0008638 |
Inactive user got deleted roles back when user was activated again |
|
REQ0006448, REQ0008398 |
Submit ticket: Wrong name on ticket form when user clicked on submit ticket from a link in mail template |
|
REQ0008696, REQ0007662 |
Ticket Multi Update - selector was not restarted after submit |
|
REQ0007608 |
View: Grouped column did sort the grouped column in alphabetical order on each page |