News in NSP 11.5

Remember Order Information for future orders

Within Global function settings, new option for Service Catalog has been added - remember order information for future orders. If this option is enabled, the system will remember the data from the order confirmation form, so that the same data will be available and can be used directly for the next order.

Service Catalog Items Single Approver Email

Within Global function settings, new option for Service Catalog has been added – Enable single email approver. If this option is enabled, when you order multiple items and those items have the same approval flow (same approver), then approver receives only one email and Approve/Reject button that will approve/reject all items at once.

XSS improvements

The General NSP KS Security Engine has been enhanced with options for entering text that contains some kind of code. Only if XSS is active then you can use Pre tags to enter code in HTML fields – when you not using Pre tags code will be removed on saving.

If XSS is not active then code will be sanitized/ removed be default.

Support for Pre tags in HTML fields and active XSS

cid:image001.png@01D93D65.7307C2E0

Example ticket comment:


After saving the comment – pre tags are not shown, but code is correctly saved	After saving the comment – code is removed

Mandatory ticket fields on status stages

Properties for entity form editor have been improved in the Mandatory section. Is this checkbox is marked, multiselect field Mandatory stages are displayed just below. Using this field, you can set ticket stages on which this field value is mandatory. In this case, the property is marked with two asterisks **.

Customer Account member from AD mark as default

For easier entry and administration of customer account members within the LDAP function, an automatic mapping option has been added. By entering a value in the field Customer Account AD Attribute, mapping of users with customer account objects in NSP will be enabled. Within the Customer account object there is an Ad-Identity field in which it is necessary to enter the value of this attribute on AD. If the synchronized user has an attribute value within AD, the system will try to find a Customer account with the same value, if at least one record is found, the system will automatically assign the user as a member of that customer account. If there is no default customer account, it will become the default for the user.

Set Temporary Password on AD account via Ticket Trigger

Calling this method via trigger you can change user password into ActiveDirectory. User password can set as temporally or permanent. In case of temporally after first login Windows will ask to change password.

Document templates: INPUT for date format when creating name

The function of creating the name of the export file has been improved in a way that you can define a specific format for dates.

Property Builder - Generate Default value using regex

In the case of a custom text field in Property Builder, it is possible to choose automatic value generation based on a Regex expression. In the default value field, in that case, you can enter a regex, for example two random numbers and two letters:

[0-9]{2}[A-Z]{2}

When opening the form, the generated value will be displayed on the screen every time.

Read more: Property Editor

Copy to clipboard

Within the property builder for text and numeric fields, the possibility of automatically copying the content to the clipboard has been added. If you check this option on the form, when displaying this property, the copy icon will appear on the right side of the field, clicking on the icon will automatically copy the field content to the clipboard. This option is available only for input type fields, like text or number.

Read more: Property Editor

LDAP Authentification type

The LDAP connection has been improved with the possibility of choosing a specific authentication process in accordance with the Microsoft LDAP documentation. In the drop-down list for authentification it is necessary to select the method of authentication to the server. In the case of 389 port, here you should select in most cases None, while in the case of 636 port it should be SecureSocketsLayer.

Accepted Values: None, Secure, Encryption, SecureSocketsLayer, ReadOnlyServer, Anonymous, FastBind, Signing, Sealing, Delegation, ServerBind

Power shell scripts in triggers

The Power Shell script engine within NSP has been enhanced with options for setting parameters and arguments when executing scripts from the application. In the following examples, you can see the ways of passing parameters and arguments in sync and async execution mode.

var response = api.ExecutePowerShellScript(record, '{"TypeScript":"SyncPowerShell", "SourceScriptFile":"myscript.ps1", "Parameters": {"servername": "AA", "envname": "V"}, "Arguments": ["A", 1, "b"] }')

api.ExecutePowerShellScript(record, '{"TypeScript":"AsyncPowerShell", "SourceScriptFile":"myscript.ps1", "Parameters": {"servername": "AA", "envname": "V"}, "Arguments": ["A", 1, "b"] }')

User Reference Condition Builder

Within the property builder for reference fields, data filtering is enabled. For example, if you have a reference to the user field, you can display only users who are from a specific organization or with the last name NIllson.

Read more: Property Editor

Property Builder - Visibility Condition

Within the property builder, the setting of visibility for properties has been improved. Now it is possible to define one or more conditions for displaying a certain field.

Order confirmation popup in Approval flow template

Within the approval flow template, you now have the option to display the content of all order information fields on the service item. The display will be generated in the form of one data for all properties (as it appears on the ticket).

REGEX - Swedish personal number validator

Within the Entity editor, improvement was made for regex validator. Beside manually defined regex, it is now possible to use Swedish personal number as validator. Regex patterns can be defined only for text input fields. By clicking the Set up expression button, opens a popup where you can select the expression type.

Property Builder Text Field Read-only flag

Within the property builder, the read-only checkmark has been added. It is available on all field types. When this checkbox is marked the fields became read-only in the forms, and value can not be entered.

Read more: Property Editor

Entity Editor - Visibility Condition

In the entity editor, improvements have been made within the SSP form for setting the visibility condition. Now it is possible to set advanced visibility condition, for example that one field will be displayed in the case based on the values from two other fields.

Entity Editor - Dependency filter

The entity editor for SSP ticket forms has been improved with the option of defining dependent properties on the form. The button Add depended field is used to create a dependency between two reference fields. This means that the choice in one field filters what is shown in the other field. An example is that you want to limit the selection of car Models available in a Models field depending of what Car is chosen.

Add dependent field is activated, which means that another field is depending on the value chosen in this field (Car). In this case, what is shown in, the field Model is limited of the property Value “Car”.

Service Catalog - Depended settings

Within Depended settings in Service Catalog a new option has been added - Mark by default. If this checkbox is marked, this dependent service will be automatically selected to be added to the basket.

Tags in direct email popup simple mode

Within the simple ticket view, the send direct email function has been improved with the possibility of inserting tags and comment templates.

Enable edit author on form in Knowledge Base article

A new possibility has been added within Knowledge Base. From now it is possible to edit author of Knowledge Base articles.

Add connections on Tickets

Two new properties have been added on a ticket level, MasterTicketID and DependetParentID.

This means that if you have a master ticket on the service order request type, the ticket ID will be saved in this field, also if you have depended items for each ticket it will be preserved a reference to the basic ticket. In the case of the depended items, each ticket will be linked to the main ticket.

CI Export History

CI Export History form within CMDB displays a list of logs from performed exports. The list contains folowing information of the export:

• Created date – export created date and time

• Total – Number of Cis to export

• Executed – Number of currently processed Cis

• Status – Current status of the export.

• Filename – name of exported file

• Type – type of export

• Download - button is available only for Finished status and used for download exported file

• Cancel - button is available only for Started status and uses to Cancel export process.

Above the list there is a status dropdown to filter which import logs shall be shown in list (All, Started, In progress, Error, Finished or Completed).

Survey export improvements

Survey result report has been improved. There are two export buttons added: Export to Excel (All questions) which exports all questions and answers and second button Export to Excel which exports single question and answers based on selected question in dropdown.

Order Information popup

Ordering process on SSP has been improved with possibility to hide some fields from section Order information. It now can be done by executing the script in data base. Script example:

If you would like to hide the field 'CostCenter'

exec app.spSetGlobalSetting 'SCOrderHideFields','CostCenter';

If you would like to hide the Cost Center and Manager fields

exec app.spSetGlobalSetting 'SCOrderHideFields', 'CostCenter;Manager;'

To hide all fields and the entire area for OrderInformation, execute script

exec app.spSetGlobalSetting 'SCOrderHideFields','CostCenter;Manager;ContactName;Email;ExternalOrderNo;Note';

If we want to return all fields to be visible, execute script

exec app.spSetGlobalSetting 'SCOrderHideFields','';

Important: After script execution, you need to invalidate the application cache because the information is cached ( it would be done by a recycle app pool)

Edit CI on SSP

Function Assets within Self Service Portal has been improved with the possibility of editing the selected CI.

Edit Contract on SSP

Contracts within Self Service Portal have been improved with the possibility of editing the selected contract.

SSP - Contract view - lease information

For Leasing type contracts, contract form now contains Leased CI section.

Leasing CI section, shows a list of all leased Cis related to contract. The form is divided in three tabs:

Active: On-going leasing.

Planned: Future leasing, Start Date is after current time.

Terminated: Terminated leasing, End Date is before current time.

Default Service Catalog Customer Account

Within Self Service Portal, the option of selecting the default customer account for the service order process has been added. This feature was added to improve the performance of the application. Just right to user name is quick settings (gear ) icon which is used to set user language and default customer account.

If this feature is enabled by System Administrator, you are able to set default customer account. Selected customer account will be used as pre-defined customer account in all feature orders.

Note: If this feature is enabled you won’t be able to make an order until you set default customer account in quick settings.

Improvements/ Wishes / RFC's/ Bugs

Improvements/ Wishes / RFC's	Category/ Kategori	Description
REQ0014558	Ticket	Views - For SCO view, two tags have been added, Dependent and Master ticket. When of them is dragged to group after, then it will group all related ticket so it easier to see relation. This does not apply to old tickets, only to new tickets created after the view has been set.
REQ0014371	Ticket/ Direct mail	Order management: Improvements to depended services in service item. In Global function setting two new options has been added, Single email approve and parent approve. When one of them is active then it's enough to approve/reject parent service item and same decision will be decided for the depended services. For email a new approval flow needs to be created with the tags that appears after activating. If setting for mail is disabled and ordering service item with that flow will work as before, mail for every service item.
REQ0010297	Ticket	Textfield - In Setup expression, Swedish personal number has been added. When this is active only personal numbers can be entered and system checks if its valid.
REQ0014377	Tasks	Approval flow - New tag has been added Order Information, this tag shows the properties in the service item.
REQ0014379	Entity editor	Cart - Improvement to choose what properties should be visible & hidden from order information with a script. Properties will still be visible in orders in SSP and agent portal.
REQ0014592	Entity editor	Approval flow - New tags have been added. Collects entered information in orderinformation in Confirm order. Cost center to Note.
REQ0013009	Entity editor	Orders/Order management - Improved to easier see which depended service items belong to main service item.
REQ0014274	Entity editor	Property builder - Added options to set properties as readonly.
REQ0014402	Service catalog	Property builder - Added option to properties, Copy to clipboard. When this is active an icon will appear next to property clicking on that icon will copy the content.
REQ0014406	Service catalog	Property builder - Added possibilty to textfield to generate random value from regex. After first save of property edit default value will appear and that is where it is set.
REQ0014372	Service catalog	Properties - Improvments to properties, added the possibility to add multiple conditions to visibility conditions and Condition builder has been added to Reference field, this can allow the user to narrow down search result ex for CI, contracts etc.
REQ0014373	Service catalog	Global function setting -Under service item three new options has been added. Enable verify account by email, password or sms. The chosen option(s) will appear for service items which requires verification.
REQ0014369	Service catalog	Global function setting/ Cart - In global function setting a remember function has been added for cart. When active, in cart it remembers entered information for Order information for future orders.
REQ0014368	Service catalog	In global function settings, a new function has been added which allows users to select a default customer account in SSP. When ordering, selected account will be chosen and user can't change account.
REQ0014376	Service catalog	Approval flow - In Global function setting, Single email approver has been added. When this is active three new tags are added to approval flow to build a template, List order items with same flow, approve/reject service items with same flow. When that flow with those tags are applied to service items, ordering multiply service items with same flow will send out only one mail to approver(s) instead of one mail per service item. Ordering other service items works as before.
REQ0014381	Order Management	Approval flow - New function has been added to global function settings, Use requesters organization in groups on order. When this is active, in approval flow you can add a group with persons from different organizations. When a person orders, the mail will only be sent out to persons who has same organization as requester and only they can approve. If a person orders and there is no matching organization in group then order is created without approver, to prevent this it's needed to add an OR person. If the person who orders does not have organization then all persons in the group gets an mail.
REQ0014370	Order Management	Contract SSP - In Role, Entity actions-contract edit on SSP has been added. This allows users to edit contract in SSP, what properties that can be edited in SSP is decided in Contract management by opening a property and mark Edit in SSP.
REQ0014366	Order Management	IN SSP the user can see the information in Add leasing in contract view
REQ0014367	Order Management	CI SSP - In role, entity action under CI a new function has been added Edit in SSP. This allows users to edit in CI in SSP, What properties users can edit is decided in CMDB management properties, there is a checkbox Edit in SSP.
REQ0014401	PROPERTY BUILDER	Knowledge Base Integration - in configuration Language ID added in links and language dropdown on site.
REQ0014410	PROPERTY BUILDER	Enable edit author on form in KB article and the author is mandatory.
REQ0014380	PROPERTY BUILDER	CMDB - History has been added to export, user can track progress of their export, download and cancel. Only for standard export.
REQ0014374	PROPERTY BUILDER	When sync from Ad is done, and insert members into customer account, for user will set as well selected customer account as default, and they not need to choose on Self service portal, will be predefined
REQ0014584	Global Function Settings	LDAP: In LDAP settings a combox is added for selecting Authentication type
REQ0014383	Global Function Settings	GDPR: New setting for sending email to the user when deleting user account. This can now be turned off.
REQ0014365	Global Function Settings	Triggers: New API method SetUserPasswordIntoAD to change password for a user in Active Directory
REQ0014405	Global Function Settings	Permission Schema/ Permission Rules - name of role with full path added
REQ0014404	Global Function Settings	Extension Management - Re-implementation for automatic notification about 'Ticketno Not allowed attachments' incl. file names which are not allowed will be sent out to sender
REQ0014398	SSP, Self Service Portal	Permission Schema/ Permission Rules - name of role with full path added
REQ0014400	SSP, Self Service Portal	Views - For SCO view, two tags have been added, Dependent and Master ticket. When of them is dragged to group after, then it will group all related ticket so it easier to see relation. This does not apply to old tickets, only to new tickets created after the view has been set.
REQ0014397	SSP, CMDB	Order management: Improvements to depended services in service item. In Global function setting two new options has been added, Single email approve and parent approve. When one of them is active then it's enough to approve/reject parent service item and same decision will be decided for the depended services. For email a new approval flow needs to be created with the tags that appears after activating. If setting for mail is disabled and ordering service item with that flow will work as before, mail for every service item.
REQ0014556	Knowledge Base Integration	Textfield - In Setup expression, Swedish personal number has been added. When this is active only personal numbers can be entered and system checks if its valid.
REQ0014392	Knowledge Base	Approval flow - New tag has been added Order Information, this tag shows the properties in the service item.
REQ0014399	CI Export	Cart - Improvement to choose what properties should be visible & hidden from order information with a script. Properties will still be visible in orders in SSP and agent portal.
REQ0014384	FINANCIAL MANAGEMENT	Approval flow - New tags have been added. Collects entered information in orderinformation in Confirm order. Cost center to Note.
REQ0014409	LDAP Connections	Orders/Order management - Improved to easier see which depended service items belong to main service item.
REQ0014591	GDPR	Property builder - Added options to set properties as readonly.
REQ0014411	Triggers	Property builder - Added option to properties, Copy to clipboard. When this is active an icon will appear next to property clicking on that icon will copy the content.
REQ0014389	Email Configuration	Property builder - Added possibilty to textfield to generate random value from regex. After first save of property edit default value will appear and that is where it is set.
REQ0014474	Notifications	Properties - Improvments to properties, added the possibility to add multiple conditions to visibility conditions and Condition builder has been added to Reference field, this can allow the user to narrow down search result ex for CI, contracts etc.
REQ0014390	USER Management & ACCESS Control	Global function setting -Under service item three new options has been added. Enable verify account by email, password or sms. The chosen option(s) will appear for service items which requires verification.
REQ0010984	NSP API	API: Implemented support for Survey in the API
REQ0014236	Ticket forms	WAC improvements for Anonymous Forms
Improvements/ Functional changes
REQ0014386, REQ0014235	Survey Reports	Survey Reports - loads only questions, entities and groups according to the agent's role permissions. A new Export (all questions) button is also added. Furthermore, the survey is only sent to the defined entities and groups on the questions.
REQ0012986, REQ0014249	Document templates	Document templates: Language specific characters not presented correctly in filenames (corrected in 11.4). Space characters were erroneously replaced with plus signs in filenames (corrected in 11.5). In filename pattern you can now (in 11.5) format the date inserted by function "Get Current date", for example: yyyy-MM-dd or dd.MM.YYYY
REQ0014046	Extension Management	Extension Management - high security improvements where files would sometimes not load into NSP, even if the file extension was allowed
REQ0012963	Knowledge Base	Knowledge Base: Improvements for group permission on articles
REQ0014527	Entity Editor	Entity Editor / Field name: It is not allowed to enter quotation marks for label in entity editor as it is using HTML property values. NSP will remove on blur the quotation marks when you enter them in Label or will show a message that's not allowed
REQ0013982	Ticket	Ticket Agentportal: Improvements to load saved values in tickets when using reference field to users
REQ0014471, REQ0014496	Ticket	Ticket Description - improvements regarding graphical HTML Problems when tickets are created by email
REQ0014463	Ticket	Ticket already opened by other agent yellow marks in ticket list: when browser window is closed without closing the opened ticket forms first, then flag for yellow marks will be removed and after some seconds other agents can't see the yellow mark anymore in list
REQ0009137	Ticket	Ticket description/ comments - some hyperlinks in text could be destroyed and not be loaded correctly - example ' Intranet > Development > Test > Support'
REQ0014078, REQ0013935	Ticket	Ticket - Edit Comment pop up, buttons public/internal/solution/workarround are removed. You can only toggle the comment properties in saved comment the comments list. Notification added in restricted ticket mode when comment is change from internal to public like in ticket edit mode
REQ0014161, REQ0014146, REQ0014289, REQ0014550, REQ0014663	Linked Tickets	Linked Tickets on Requester Tab was not loaded directly when Google Maps API Key in Agentportal settings is missing
REQ0014257	WORKLOG MANAGEMENT	Worklog Types: Improvement -> un-used worklog types can be deleted and used worklog types can be inactivated
REQ0013854	SSP, Service Catalog	SC - depended services was showing in service items when license was not met.
Bugs
REQ0014211, REQ0014425, REQ0014176, REQ0014169	Ticket	AP Ticket form: Wrong text on internal comment. (It erroneously showed text "Your comment will be sent as public reply")
REQ0013299, REQ0013583, REQ0013412	Ticket notification	Notification: Entity link to ticket in text template did not loaded all field values correctly in form when agents were using the link. Note! When you are agent then the ticket in link will always be opened in agentportal. If ticket not at all is opened then agent has no permission to see the ticket in agentportal.
REQ0014145	Ticket	Link CI - When filtering by type, Inactive CI-types would appear in the list.
REQ0014566	Ticket	Ticket: CI added via system field CI in ticket form could not be removed from ticket Linked CI tab
REQ0009813	Dashboard	Dashboard - Status bar graphic - was placed wrong only in FireFox
REQ0013514	Ticket Data Templates	Ticket Data Templates - Deleted templates could still be available under favorites and directly via ticket button
REQ0014264, REQ0014291, REQ0014266, REQ0013514	Ticket Data Templates	Ticket Data Templates: Favorite Icon for templates was sometimes not shown. Intermittent problem
REQ0014007	Ticket Data Templates	Ticket Data Templates: When saving a newly created template with a pre-defined assignee, a mail notification was sent to the assignee about new ticket
REQ0014149	Scheduled tickets	Scheduled tickets: An error occurred when trying to link a CI to a Scheduled ricket
REQ0014640	Views	Views - inactive/deleted System Views on ticket entity has been activated automatically each time the entity has been updated in Entity Editor /Edit Entity Data
REQ0013518	Views	Agent portal, Ticket views: After search in Elasticsearch too many tickets were suddenly shown in ticket view with filter 'in my groups'. (Additional correction)
REQ0014348	Elastic search	Elasticsearch: When searching, the agent did not find tickets in other groups than they were member of, despite having View permissions for the entity / groups via role
REQ0014275	Entity Job	Entity job - scheduling: With Language code en-GB -> date settings (dd/MM/YYYY format) was switched to en-US format (MM/DD/YYYY format)
REQ0014203	Entity Job	Entity job - scheduling: If the job was scheduled Once and executed then the job can be edit again but not with property Once - Now Daily is used and you have to change start date and raise the counter with 1 in occurrence(s) for End after.
REQ0011109, REQ0013014	Entity Editor	Entity editor: It was not possible to rename a treeview component because mandatory field 'Reference entity' was not loaded
REQ0011221, REQ0013477, REQ0012721	Service catalog	SC - Editing two service items at the same time transferred over properties to the other service item. Now only one item can be in edit mode.
REQ0011432	Service catalog	Approval flow - Some tags stopped working.
REQ0014385	Service catalog	SC - Properties could not be set as mandatory if visibility was active first.
REQ0012272, REQ0013521	Knowledge Base	The recipient field (recipient) does not change when the user's language is changed, and it cannot be modified from the accounts management.
REQ0012884	Teams	The user cannot move to the second step when activating/not activating the chatt icon for Team in SSP.
REQ0010774	API	API: After creating a CI with Dynamic Properties with values set to null via the API, the view "CI LIST BY TYPE" could not show this CI or the page it existed on because an error occurred in the background, related to null records. These are no longer created, and can be be removed by script if needed (contact Nilex Support).
REQ0014171	SSP, tickets	Link Ci to ticket - Rows per page was showing wrong amount.
REQ0014336, REQ0014273	SSP, knowledgebank	SSP Opened KB article - returned error "kbo.data.title - textblock truncated:" if no language was saved in article, but it's allowed possible to save article without language because then this article is available in all languages
REQ0014256	SSP, Service Catalog	SC - Information about depende services was shown even when there are no depended service for the service item.
REQ0014126	SSP, Service Catalog	Cart - Set approver in cart did not work properly when hide customer account was active.
REQ0014438	SSP, Orders	Cart - Properties that was set as hidden showed up in cart order info, resolved.
REQ0013293	Ticket Quicksteps	Quicksteps: If you wanted to use the same quickstep twice in a row on a ticket, it did not trigger again unless you first selected another menu choice
REQ0014698	SSP, tickets	SSP, Ticket form: If a ticket had long description text or several comments, the right-side panel with ticket fields / values was displaced downwards, with empty space above
REQ0014674	CMDB Import	CMDB import - Updating existing CI with option empty and mapping Manage/Used by, columns that did not have a user would set Admin as Managed/Used by instead of leaving it empty.
REQ0014546	Service Catalog	SC - Category could not be deleted if service item was there during order.
REQ0014723	SSP, Service Catalog	SC - Quantity disappeared when trying to change.